Business need a two speed IT department with a focus on fast development

The vast majority of OF4 clients are business-to-business (B2B) organisations, but a few are business to consumer focused (B2C). The rapid adoption of the ‘multi-channel customer experience’ that B2C organisations now offer their customers is changing the structure of their IT departments. Here we mean providing content and customer service for customers via website, social […]

The vast majority of OF4 clients are business-to-business (B2B) organisations, but a few are business to consumer focused (B2C).

The rapid adoption of the ‘multi-channel customer experience’ that B2C organisations now offer their customers is changing the structure of their IT departments. Here we mean providing content and customer service for customers via website, social media, mobile phone apps, email. This multi-channel phenomenon is already touching B2B organisations.

Many large B2C organisations are now employing two IT directors who look after very distinct areas and have very different expertise. Typically, one of them looks after infrastructure while another deals with customer facing developments.

Nowadays, the IT department is like an agile software development house, as it needs to quickly develop and launch online services before competitors do.

This part of IT is much more closely linked to the business. It is responding directly to customer needs and requests, and its output often has a very direct link to sales, so it is tied to the customer service, marketing and sales departments in an immediate way that IT infrastructure just isn’t.

Will your organisation be ready for these changes?

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  • Get rid of team monitoring, free up time and include it in other tasks
  • Concentration of developers in remote offices
  • Reduced bureaucracy
  • Minimum fees
  • Great prices for time / material
  • Offshore outsourcing
  • We maintain customer confidentiality
  • Live management support delegated to our customers!

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